Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@diamondbeverages.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item and order number, and mail your return to the following address:
Diamond Beverages

Attn: Returns
RMA #
2680 Matheson Blvd East 102
Mississauga, Ontario L4W 0A5
Canada

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least two (2) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:
●     Coffee Machines
●     Water Coolers
●     Coffee Thermals

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Packaging must be undamaged and complete.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+1 (905) 267-3336
info@diamondbeverages.ca